Frequently asked questions

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How fast will it ship?

We process every order within 1-3 business days, then delivery takes 5-10 business days. Shipping is FREE worldwide, and you get a tracking number the moment it leaves. 📦

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What size baby does it fit?

The baby section fits babies from 3 months up to 1 year, up to 22 lb (10 kg). It's one size, and it's the same in S, M and L. 👶

We'd rather tell you now than after you order: a newborn will have too much room in it, and once your baby is past their first birthday or over 22 lb, it's time to pass it on.

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Which size should I order?

Pick your usual size — S, M or L. The cut is oversized on purpose, so there's room for the two of you. 🧥

Only the body and sleeves of the hoodie change between sizes. The baby section stays exactly the same.

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What actually holds my baby?

A padded seat sewn inside the hoodie. It holds your baby from below, and straps run from it over your shoulders and cross on your back, so the weight goes onto your shoulders and back instead of hanging on the fleece. 🪑

Everything is sewn in for good — no buckles, no clips, nothing to set up. Like with any carrier, keep a hand on your baby when you bend down.

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Won't it get too warm?

It's a thick sherpa hoodie, and your body warms your baby too. That's what makes it so cosy in a chilly house or on a cool walk — and why it isn't made for hot days. ❄️

Dress your baby lightly underneath and check on them the way you always do.

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What if it doesn't work out?

You're covered by our 30-day money-back guarantee. 🛡️

If it turns up damaged, or it isn't what you expected, message us and we'll refund you. No sending it back, no argument. 💬